What a Modern Platform Unlocks for Product, Operations, and Customers in the Energy Industry by Jonathan Rothwell, CEO D55

Expert View
December 18, 2025
December 18, 2025
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1
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What a Modern Platform Unlocks for Product, Operations, and Customers in the Energy Industry

Across the energy sector, the pace of change is no longer measured in years. It’s measured in quarters.

Volatile demand. Constant regulatory pressure. Decarbonisation targets. Rising customer expectations. Relentless cost scrutiny.

Yet many organisations are still running platforms designed for a slower, more predictable era.

The impact shows up fast:

  • Product roadmaps slip

  • Operations become reactive

  • Customers feel the friction

  • Leadership carries growing commercial and delivery risk

A modern platform changes that. Not just for IT. For the entire business.

1. Product: From Backlogs to Breakthroughs

Legacy platforms quietly tax innovation. Every release is harder than it should be. Every change feels higher risk than it needs to be.

A modern platform enables:

  • Faster, safer feature releases

  • Modular, event-driven architecture

  • Rapid response to regulatory and market change

This is where D55’s Application Development work creates momentum.

We modernise ageing billing and operational platforms, break apart brittle monoliths, and help teams release at the speed customers and regulators now expect.

Outcome we typically see:

  • 30–50% faster time-to-market

  • Fewer failed releases

  • Innovation back under control

This is where roadmaps stop slipping and start moving.

2. Operations: From Firefighting to Real-Time Control

Operations teams feel platform debt first.

Overnight batches. Reconciliation files. Multiple versions of the truth. Decisions made on yesterday’s data.

A modern data foundation delivers:

  • Real-time operational visibility

  • Automated workflows instead of manual workarounds

  • Faster, more confident forecasting

This is the impact of D55’s Data & AI Services.


We unify fragmented systems into a single source of truth and automate the pipelines that fuel day-to-day operations.

Outcome we typically see:

  • 15–30% faster operational flow

  • Up to 40% reduction in day-to-day incidents

  • Trusted reporting replacing manual reconciliation

This is how organisations move from “data rich, insight poor” to decisively data-led.

3. Customers: Experience Is Built Into the Platform

Customer experience is no longer shaped in the call centre. It is shaped deep inside the platform that runs billing, data and service operations.

A well-architected platform delivers:

  • Accurate, trusted billing

  • Faster resolution and stronger self-service

  • Higher confidence and lower churn

This is where D55’s Managed Services complete the picture.


We keep platforms secure, resilient, cost-controlled and continuously improving.

Outcome we typically see:

  • More predictable cloud spend

  • Fewer outages

  • Less firefighting, more improving

  • Customer confidence rising, not eroding

When systems run smoothly, customers feel it immediately.

The Foundation for Automation, AI and the Next Decade of Growth

Every energy leader is thinking about AI. But AI does not sit on fragile foundations.

A modern platform is what makes:

  • Automation

  • Predictive insight

  • Intelligent decision-making

commercially viable at scale, not as endless proofs-of-concept.

With unified, real-time data and well-architected platforms, AI becomes an operational advantage, not an experiment.

Real world proof from the Energy Industry

1) Read the Amber Case Study.

2) Read the Switch 2 Case Study.

Where D55 Fits

D55 exists to turn complexity into clarity for energy organisations under pressure to deliver growth, efficiency and confidence at the same time.

Our three core services:

  • Application Development

  • Data & AI Services

  • Managed Services

map directly to the outcomes leadership teams care about:

  • Speed

  • Resilience

  • Trusted insight

  • Predictable cost

  • Stronger customer experience

Through our Data Strategy Diagnostic and other funded Discovery engagements, leadership teams gain:

  • Clear visibility of where systems and data are slowing the business

  • Identification of hidden cost and complexity

  • A prioritised, low-risk modernisation roadmap

  • A practical foundation for automation and AI

It’s clarity before commitment. Not transformation by guesswork.

Modern Platforms Are No Longer Optional

They are now the foundation for:

  • Faster innovation

  • Operational control

  • Customer trust

  • Regulatory resilience

  • Sustainable AI adoption

Or, as we often say at D55:
When data speaks, energy moves.

If you’d value a straightforward, no-jargon conversation about how a modern platform could reshape product, operations and customer experience in your organisation, I’m always happy to talk.

Contact us today for a complimentary discovery session.

Let’s explore the possible, together.


Jonathan Rothwell
CEO, D55

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